
Customer Care Excellence: How to Create an Effective Customer Focus (PDF) (Print)
Rs.0.00 PKR
Author :Sarah Cook
Condition : New
Binding : Varies
Pages : 256
Publisher : Kogan Page
Language : English
Publication Year : 2020
Customer loyalty is essential to the long term financial success of a business, but with more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that.
In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers. This new edition includes material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco and eBay.
Description
Author :Sarah Cook
Condition : New
Binding : Varies
Pages : 256
Publisher : Kogan Page
Language : English
Publication Year : 2020
Customer loyalty is essential to the long term financial success of a business, but with more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that.
In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers. This new edition includes material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco and eBay.
Additional Information
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Customer Care Excellence: How to Create an Effective Customer Focus (PDF) (Print)
Rs.0.00
PDF