🔄 Returns & Exchange Policy

At Global Books, we strive to ensure every order meets your expectations.
Due to the nature of our products (used, rare, and print-on-demand books), we follow a strict but fair returns policy.

❗ No General Returns Policy

We do not accept returns or exchanges for reasons such as:

  • Change of mind
  • “No longer needed”
  • Preference issues

✅ When Returns or Exchanges Are Accepted

We will only consider a return or exchange under the following conditions:

  • 📦 The product is damaged or defective
  • 📚 The product delivered is incorrect or incomplete

⏱️ Reporting an Issue

To request a return or exchange:

  1. Contact our customer support within 24 hours of delivery
  2. Provide:
    • Order number
    • Clear images of the product
  3. Send details via WhatsApp or email

📌 Requests made after 24 hours may not be accepted.

🔍 Review & Approval

  • All cases are carefully reviewed by our team
  • If approved, processing time will depend on the nature of the issue
  • We reserve the right to reject claims that do not meet our criteria

💳 Refund Method

We do not offer cash refunds.

Approved refunds will be processed via:

  • Bank Transfer (IBFT)
  • Cheque
  • Store Credit

📦 Return Conditions

To be eligible for a return:

  • Item must be unused and in original condition
  • Original invoice/receipt must be included
  • Product must be properly repacked
  • Price/SKU tag must remain attached

🚫 Items returned in poor or damaged condition may be rejected and sent back.

🚚 Shipping Responsibility

  • Return shipping costs are paid by the customer in all cases
  • We recommend secure packaging to avoid further damage

⚠️ Important Notes

  • Returns are only accepted for valid reasons (damage, defect, wrong item)
  • Each product is inspected before dispatch to minimize issues
  • Print-on-demand and special items may have additional restrictions

📩 How to Start a Return

To initiate a request:

  • Contact us with your order number and issue details
  • Our team will guide you through the process step-by-step

📧 globalbooks27@gmail.com

🤝 Customer Support Commitment

We are committed to resolving all genuine concerns quickly and fairly.

If your issue is not resolved satisfactorily, you may escalate it to our senior management team.