Bank 2.0: How customer behaviour and technology will change the future of financial services

Bank 2.0: How Customer Behaviour And Technology Will Change The Future Of Financial Services

Rs.1,350.00 PKR

Author :Brett King

Condition : Used-LikeNew

Binding : Hard-Back-Novel

Pages : 360

Publisher : Marshall Cavendish

Language : N/A

Publication Year : N/A

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.

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SKU: GB3489
Barcode: 9789814302074
Availability : In Stock In Stock Out of stock
Categories: Business
Description

Author :Brett King

Condition : Used-LikeNew

Binding : Hard-Back-Novel

Pages : 360

Publisher : Marshall Cavendish

Language : N/A

Publication Year : N/A

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.