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FAQ

General

How much do you charge for delivery?

Fixed Charge For all deliveries is Rs.150 for upto 2 KG over two Kg 70 per KG thereafter will be adjusted on confirming orders and Free Delivery to orders Over Rs.2000 also up to 2KG overweight will be adjusted to the total cost ones packed ready for shipping,

Can I change my shipping address?

Yes you can change your shipping address or get them delivered to several addresses during the checkout process and within your account. Unfortunately, once an order has been placed, we are unable to change the shipping address.

Do you provide a tracking number?

Yes, Tracking is available against your order in your account also Emails sent out with information to track, ones the delivery is picked up and processed by the Shipping company you will be sent SMS to your Contact number provided in Account.

Where is my order?

You can check the status of your order within your account. Alternatively, you can get in touch with our customer services team for clarification.

Which payment method can I use to place an order?

You can pay cash on Delivery, Easy paisa or transfer online and at Cash machine to our Official bank account with reference of your order number only upon full and clear funds your delivery will be dispatch .
we are not to be taken liable for any charges due during the payment process as the buyers pay and we get clear funds due on the invoice

When placing multiple orders, are items dispatched together?

Whilst we try our best to dispatch your items together, on occasion we may send them separately.

I have a problem with my order, what should I do?

Please contact our customer services team who will be happy to help. You can find out how to do this by clicking here.

Can I return my order?

Of course. We are happy to refund an item if it is defective upon delivery at door and refund any prior payments made as per banking timings/days where possible or can send Easy Paisa .If you return a book to us because you made a mistake, we will be unable to pay for the return postage and only payback as much as we will do under our buy back guarantee or else restocking charge will apply Unfortunately, we are unable to refund an order that is older than 3 days back to the site from the day of purchase.

What condition can I expect my books to arrive in?

All of our books are quality checked prior to dispatch. To find out more about the condition of our books, please click here.

How do I get in touch with Global Books?

We have a number of ways in which you can reach us and our customer services team, please visit our Contact Us page to find out more.

How do you recycle books?

We are passionate about recycling here at Global Books. Not only do we recycle 100s of thousand books a month, we also recycle waste. We save tonnes a year which would have otherwise been sitting in a landfill site. We are proud to save these books from landfill. Surplus books are used to help good causes such as local schools and hospitals. We also export large volumes of books to developing counties to assist in education and enjoyment. Anything that is left is recycled into low grade cardboard and other materials to be re-used by our local business partners .

what is Buy Back Guarantee?

The purchased Books from our online store can be Sold back to us right from your previous orders in your account, add them to basket and we will collect while delivering the next order . the return books added to basket are refunded against credit to your account and deducted from your newly placed orders . during buy back transaction you have to meet our minimum orders terms in order for us to post them to your door and collect the buy backs. buy back prices are based on daily value of the titles and credited up to 60 percent of the actual Purchased value depending in how long it's been returned. you can contact our staff for its pricing and update prior to adding them to the basket and placing order in case of placed order we will not be able to change desired order ones checked out.

what to do if i can't find the books I am looking for?

we do stock and make as many title available unfortunately due to millions of names and titles some time it may have been sold out or we don't stock the desired titles . you can order particular books by requesting them thru request a books Tag and we will try our best to Find or Arrange them and make them available on Site where possible.

I have used books that I do not need do you take them?

Your used books make a big difference in lives of others, who may be looking for the titles you don't need ,instead of throwing your old books get them to us so they can be read and enjoyed again. you can drop them off to our outlet or we can collect them in case of large quantities and recycle them thru our system, please use contact us form to submit your request and our sales team will be happy to assist you.

do you buy books?

in short we don't . unless they are purchased from us we do facilitate our customers to sell them back to us , thru our buy back guarantee it sometime works out as Rental . we do our own import and prefer to serve you with original titles we stock . due markets are flooded with pirated and photo copied books, we don't want to participate to facilitate this system. if they are original you can contact us with the list of books and if possible picture of them our sales team will be happy to help you.

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